Returns & CancellationsCancellationsBy Lauren Luke has an automated order processing system, which is directly integrated with the warehouse. Thus, we are unable to cancel or change your order once it has been submitted. Please contact us at orders@bylaurenluke.com if you have any questions. ReturnsWe accept returns from our customers for up to 30 days of the purchase date. All returns must be unopened and in their original packaging. All shipping costs incurred when returning the product will not be covered by By Lauren Luke. A restocking fee of 10% will be charged for all returned merchandise. If free shipping was offered on the original order that will be reimbursed to By Lauren Luke. If By Lauren Luke is at fault for shipping incorrect items we will cover the return shipping cost. If your package is returned to By Lauren Luke marked as "refused", "unclaimed", or "undeliverable", you will be charged the cost of the return. If you would like to have it re-shipped, we will unfortunately need to charge a $5.99 re-shipping fee. Return InstructionsPlease email orders@bylaurenluke.com to set up a return. Include in the email reason for returning the item, quantity, order number, name on the order, and other relevant comments. Once your email is processed By Lauren Luke, you will receive a return label through email. Please send the product back to us and we will process. All returns must be shipped using a courier that can be tracked (i.e. USPS, UPS, FedEx). Please allow up to 14 business days to process your return or exchange. Mail to: By Lauren Luke Returns5020 Mulberry Street, Philadelphia, PA 19124, US |
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